Experience The Value...

Your Business Can Benefit From Outsourcing Technicians / Services

Eliminate the hours spent looking for technicians, coordinating dispatches, and updating the customers.
Be able to initiate a dispatch with one email.
Have access to timely updates within interactive software.
Eliminate in-house processing and verification of hundreds of technician invoices per month.

Our Nationwide Network of experienced telecommunications technicians are prompt and friendly, and every tech is licensed and insured.

See the services that our technicians can provide for your business.

Update all order information within interactive software.
Respond to all orders received, within two hours, during standard business hours.
Communicate and coordinate with the end user to establish technician arrival times that fit the end user's schedule.
Provide dispatch information to requestor within 24 hours.
Work through access or security logistics that are required by property management.
Use or create a customized survey or job template for the technicians work, if necessary.
Communicate with the end user to ensure that all equipment needed for the work/install is on site.
Send an outlook invite for each technician visit to the end user and any additional parties that are involved.

Coordinate turn-up/cutover activities by arranging a conference bridge for all parties involved.
Track technician arrival and completion times.
Install customer selected equipment or provide quotes for alternative equipment options.
Communicate problems or change orders as they develop.
Provide a brief recap of work completed, typically within 24 hours.
Follow up with the end user, once the work is complete, to ensure satisfaction.
Provide 24 hour response time for break/fix issues with the establishment of a monthly retainer.
Provide dispatch reports.