Case Studies:
IT & Telecom Project Solutions
Help Desk & Tech Dispatch
Telecom Expense Management

Background

Executives at a company in Atlanta, Georgia were very concerned with the performance and compliance of their primary telecommunications carrier for their field and regional offices.

Their staff was spending unacceptable amounts of time dealing with the carrier to provide minimum levels of service to their 20 locations.  TelCon Associates was brought in to work with the carrier directly, so that staff could return to key responsibilities and concerns.

Value and Results

As a result of partnering with TelCon Associates, this client noticed tremendous improvement across the board.

Our management of this project resulted in a 75% reduction in problems and significant improvements in carrier responsiveness for resolving trouble tickets.  The client felt a sense of relief in knowing that issues were consistently resolved.

Summary

A large multi-location company needed help with VoIP transition of hunt lines at hundreds of offices located throughout the U.S.

VoIP can provide significant cost-savings, but the process of converting traditional POTS lines to VoIP can be time-consuming and cumbersome at best.  This type of service transition needs to be completed quickly and accurately.  IT staff are very often buried in other activities and concerns just when projects like this require immediate attention.

Value and Results

Partnering with TelCon Associates on this VoIP project eliminated any need to hire additional IT staff.  All activities and deadlines were shared and tracked using Sharepoint.  As the project progressed, TelCon Associates assumed additional responsibilities of the project.  Both executives of the company and the IT staff realized the time saved and problems avoided by making the decision to partner with TelCon Associates on the project.

Summary

A large multi-family company requested help preparing for a transition from POTS lines to VoIP at hundreds of communities located throughout the U.S.

For this particular customer, identifying the function of all lines within each community was critical, since the IT staff decided that the life safety lines would not port.  As there are many activities associated with a migration of this size, the company's IT staff determined that our assistance on the front end would jump start the migration process.

Value and Results

The survey and inventory results helped to speed up the migration to VoIP.

We even provided options for better plans for the remaining POTS lines in order to reduce costs.  By utilizing TelCon's services, our customer was able to save money and keep their project on track.

Summary

Telecommunications departments within city governments are prime candidates for telecom cost-reduction and savings opportunities.  The nature of telecom is one of constant change, and more often than not, city officials regard telecom cost-reduction as a low priority item.  This was not the case with officials in this city in Arizona.

The acting procurement director interviewed eight companies before deciding TelCon Associates was the best choice for providing a thorough analysis and telecom cost-reduction recommendations for the city.

Value and Results

The results of our extensive telecom cost-reduction analysis were substantial for the city.  Identifying unused circuits, disconnecting unused lines, and negotiating new contract rates with the local service provider resulted in annual savings of approximately $110,000.  Disconnecting data cards and phones, making voice and text plan changes now saves the city $103,614 annually.  Removing unnecessary directory assistance listings returned an additional $22,458 to the city’s annual budget.  Other areas for cost-reduction brought the total annual savings for the city to approximately $400,000.

"I solicited information from various vendors that could perform a telecommunications audit for the city.  Elizabeth Supica, the Senior VP of TelCon Associates, responded to my solicitation.  Immediately upon speaking with her, I knew that she was very thorough, and cared about the customer.  The decision was made to have TelCon Associates perform the audit.  The service received was top-notch, and we were very pleased with the results.  I recommend them without hesitation and would utilize their services again, should the need arise."
P. Tyson
IT Procurement Coordinator

Summary

One of the largest car rental companies in North America had no real corporate support for keeping telecommunication expenses in check throughout its 5800 branch locations.  The company not only had no nationwide contracts with carriers in place, their corporate IT department was unable to encourage and manage cost-reduction opportunities and solutions.

Branch locations were spending much more than necessary on telecom services.  As a result, costs were escalating with each passing year.

Value and Results

TelCon Associates specialists have been extremely successful in identifying savings opportunities for this national rental car firm.  Recommendations have included: elimination of unused and underused lines, cram and slam removals, billing error corrections, contract compliance verification, optimizing vendors, optimizing plans, etc.

We have conducted thousands of cost-reduction analyses for this company.  Cumulative savings have exceeded over $6 million over a 20 year period.

Background

Executives at a large residential multifamily REIT were concerned with the escalating cost of their annual telecom services.

They were certain that these expenditures could be significantly reduced, but lacked the knowledge and expertise to get them under control.

Value and Results

Overall, TelCon Associates reduced annual telecom expenses for this client by $200,000 - an average of $3000 for each field office.

Executives promptly engaged TelCon Associates to manage all monthly invoices so they could be kept under control going forward.  75% of this client's bill management fees have been eliminated through ongoing maintenance and savings found inside monthly bills.