Current Customer Support:
IT & Telecom Services
About TelCon Associates
TelCon - List of Services
Case Studies and Successes
Clients We Have Served
We Stand Out
- exceeding expectations and making clients very happy.
IT Project Management Solutions
IT Help Desk Services
IT Tech Support Services
- Our national network of technicians specialize in all types of IT and Telecom issues.
Benefits of Outsourcing Technicians / Services
Telecom Expense Reduction
Telecom Expense Management
- No upfront fees!
Telecom Audit Training
- for Billing, Billing Approval, Construction, Inventory, Month-End, Savings, and Ticket Status
Contact TelCon Associates
Contact Tech Support Services.
Our nationwide network of technicians can handle your on site issues.
Experience The Value...
TelCon's Technician Dispatch Service
Your Business Can Benefit From Outsourcing Technicians / Services
By outsourcing technician dispatches you will:
Eliminate the hours spent looking for technicians, coordinating dispatches, and updating the customers.
Be able to initiate a dispatch with one email.
Have access to timely updates within interactive software.
Eliminate in-house processing and verification of hundreds of technician invoices per month.
Contact Us Today - Get a technician to your location, quickly!
IT Tech Support Services:
of experienced telecommunications technicians are prompt and friendly, and every tech is licensed and insured.
See the services that our technicians can provide for your business.
IT Tech Support Services
TelCon Does All This And More:
Update all order information
within interactive software.
Respond to all orders received, within two hours,
during standard business hours.
Communicate and coordinate with the end user
to establish technician arrival times that fit the end user's schedule.
Provide dispatch information
to requestor within 24 hours.
Work through access or security logistics
that are required by property management.
Use or create a customized
survey or job template for the technicians work, if necessary.
Communicate with the end user
to ensure that all equipment needed for the work/install is on site.
Send an outlook invite
for each technician visit to the end user and any additional parties that are involved.
Coordinate turn-up/cutover activities
by arranging a conference bridge for all parties involved.
Track technician arrival
and completion times.
Install customer selected equipment
or provide quotes for alternative equipment options.
or change orders as they develop.
Provide a brief recap
of work completed, typically within 24 hours.
Follow up with the end user
, once the work is complete, to ensure satisfaction.
Provide 24 hour response time
for break/fix issues with the establishment of a monthly retainer.
Provide dispatch reports