TelCon Associates List of Services

  • Circuits:  Adding, Disconnecting, Troubleshooting, and Migrations
  • E911 Audits
  • LNP Provisioning
  • Network and Cloud Services:  Maintenance and Updating, Troubleshooting, Backup and Security Solutions, Hosted Exchange, Software Solutions, and Remote Access
  • Port-aways
  • Porting of lines
  • Projects (IT and Telecom):  Migration of Equipment or Services, Installation or Disconnection of Equipment or Services, Proposals, Inventory Build, Gathering CSR's, and Contract Negotiation
  • Transfer of Accounts for ownership changes
  • VoIP:  Equipment, Installation, Migration, Changes, and Troubleshooting
  • Cost Reduction Analysis:  Reviewing Bills and Services, Identifying opportunities for savings
  • Expense and Budget Management:  Monthly Expense Review and Control, Telecom Bill Management.
  • IT and Telecom Inventory Management:  Maintaining an Inventory of Services for each Location, Tracking All Changes
  • Transfer of Accounts for ownership changes:  Due Diligence and Transfer of Ownership with vendors
  • IT and Telecom Vendor Contracts:  Setting up New Contracts, Negotiating and Renewing existing Vendor Contracts
  • Reporting and Monitoring:  Customized Websites that can be accessed 24/7 for Personalized Reports and follow up on activities
  • IT and Telecom Checks and Balances:  Online Approval of Expenses and Budget Codes

IT Help Desk

  • Cable:  Add, Change, Delete, or Troubleshoot
  • Cell Boosters:  Equipment purchase, Installation, and Troubleshooting
  • Circuits:  Adding, Disconnecting, Troubleshooting, and Migrations
  • Concierge Desks:  Add, Change, Delete, or Troubleshoot services
  • Emergency Phones or Call Boxes:  Add, Change, Delete, or Troubleshoot
  • Fitness Centers:  Add, Change, Delete, or Troubleshoot for NetPulse and MDTA's
  • Internet:  Add, Change, Delete, or Troubleshoot
  • Life Safety:  Add, Change, Delete, or Troubleshoot the following Lines: Gate, Alarm, Elevator, Pool, and Fire
  • Long Distance:  Add, Change, Delete, or Troubleshoot
  • Maintenance Shop:  Add, Change, Delete, or Troubleshoot services
  • Network and Cloud Services:  Maintenance and Updating, Troubleshooting, Backup and Security Solutions, Hosted Exchange, Software Solutions, and Remote Access
  • Phones and Phone Systems:  Equipment Purchase, Installation, Repair, Programming, Troubleshooting, Voice Mail, and Feature Changes
  • Phone lines:  Add, Change (Feature Changes), Delete, or Troubleshoot
  • Property Services:  Add, Change, Delete, or Troubleshoot services for the following: Water Meter, Pump Station, Boiler Room, Sprinkler Monitoring, Kronos, Handi-Track, and Building Management Systems
  • Quotes:  Obtain quotes from a variety of carriers for requested services. Make selection based on customer profile and parameters
  • Remote Call Forward Service:  Add, Change, Delete, or Troubleshoot
  • Security Cameras:  Internet Service for the cameras and cabling
  • Toll Free Service:  Add, Change, Delete, or Troubleshoot
  • Transfer of Accounts:  For Ownership Changes
  • Voice Mail:  Add, Change, Delete, or Troubleshoot
  • VoIP:  Equipment, Installation, Migration, Changes, and Troubleshooting
  • Wireless:  Add, Change, Delete, or Troubleshoot

Nationwide Technicians

  • Circuits:  Adding, Disconnecting, Troubleshooting, and Migrations
  • Data Center / Switching Station Troubleshooting:  Circuit problems, Card Errors, DS3 Cross Connects, and Power Outages
  • Data Services:  Install, Replace, or Reseat a Card
  • Demarc Extensions
  • DS3 Cross Connects:  Install, Connect, and Swing
  • Fitness Centers:  Add, Change, Delete, or Troubleshoot for NetPulse and MDTA's
  • HVAC Repairs:  HVAC, Humidity, Flood, and Temperature
  • Investigate and Support Resolution for Alarms:  Adding, Disconnecting, Troubleshooting, and Migrations
  • Moves and Renovations:  Surveys, Cabling, Wiring, Jack installation, Set up of temporary office, Coordination of Move
  • Network and Cloud Services:  Maintenance and Updating, Troubleshooting, Backup and Security Solutions, Hosted Exchange, Software Solutions, and Remote Access
  • Phones and Phone Systems:  Equipment Purchase, Installation, Repair, Programming, Troubleshooting, Voice Mail, and Feature Changes
  • Surveys for preparation of the following activities:  Cabling, Wiring, Jack Installation, Proximity and Installation of Services, and Line Traces
  • VoIP:  Equipment, Installation, Migration, Changes, and Troubleshooting
  • Wiring:  Clean Up, Organization, and Labeling

Construction and Renovation Support

  • Construction:  IT and Telecom Project Management
  • Demarc Extensions
  • Moves and Renovations:  Surveys, Cabling, Wiring, Jack installation, Set up of temporary office, Coordination of Move
  • New Office Set Up:  IT and Telecom Project Management
  • Surveys for preparation of the following activities:  Cabling, Wiring, Jack Installation, Proximity and Installation of Services, and Line Traces
  • Wiring:  Clean Up, Organization, and Labeling